PUBLIC OFFER OF THE COURTIERY PRIVATE SERVICES PLATFORM

1. General provisions

1.1. This document is a public offer (hereinafter – the Offer) of the limited liability company “Courtiery”, EDRPOU code 45742038, registered address: Ukraine, 04052, Kyiv, Hlybochytska Street, building 17, корпус 1A, office 417 (hereinafter – the Administration, Service, Courtiery), addressed to any legally capable individual, sole proprietor, or legal entity (hereinafter – the User), together – the Parties, each individually – a Party.

1.2. This Offer defines the terms for entering into an agreement for the provision of informational and service-related services (hereinafter – the Agreement) regarding access to the Courtiery Platform, its functionality, and paid services.

1.3. The Offer is published on the Internet at:

https://courtiery.ua/en/legal/public-offer

and is a public agreement within the meaning of Articles 633 and 641 of the Civil Code of Ukraine.

1.4. The procedure for using the Platform is also governed by:

• User Agreement – https://courtiery.ua/en/legal/terms-of-service


• Privacy Policy – https://courtiery.ua/en/legal/privacy-policy


• These documents are integral parts of this Agreement.

1.5. The Administration has the right to change the Offer, tariffs, service descriptions, payment procedure, and other terms unilaterally. The updated version enters into force from the moment of its publication on the Platform, unless expressly stated otherwise.

1.6. Acceptance of the Offer means the full and unconditional acceptance of its terms by the User through one of the following actions:

• registering an Account on the Platform;


• actual use of the Platform functionality;


• creating a Request/Order;


• publishing a Specialist/Company profile;


• paying for any services under this Offer.

2. Terms and definitions

• Courtiery Platform (Service) – an online private services platform available on the Internet at https://courtiery.ua and/or in the mobile application, which enables interaction between Clients and Specialists/Companies through Requests, Orders, secure deals, internal payments, and arbitration functionality.


• Client – a User who places Requests and creates Orders for the purpose of receiving private services on the Platform.


• Specialist – a service-providing User (individual, sole proprietor, or company representative) who publishes a profile and/or offers services through the Platform.


• Company – a legal entity or sole proprietor registered on the Platform as a service provider.


• Provider – a general term for a Specialist and/or Company providing services to Clients.


• Account / Personal dashboard – the User’s account on the Platform.


• Public profile – a page of a Provider User available for viewing by other Users, containing information about the User and their services.


• Request – a description of the Client’s need/task created through the Platform functionality in order to receive proposals from Providers.


• Order – an electronic interaction form between the Client and the Provider within a specific Request (communication, arrangements, status, payment, arbitration).


• Secure deal – Platform functionality under which the Client’s funds are first credited to the Platform balance (online wallet/account), and then transferred to the Provider after the Client confirms the result or based on arbitration results.


• Service fee – a payment made by the User in favor of the Administration for access to certain paid Platform functionality.


• Online payment – a payment made by the Client through payment services integrated into the Platform.


• Online wallet / Balance – accounting of the User’s funds within the Platform system (internal balance/currency used for service payments within the platform).


• Arbitration – the procedure for internal dispute resolution between the Client and the Provider by an authorized representative of the Administration based on Order data (messages, documents, statuses, files, etc.).

If a term is not defined in the Offer, the Parties shall be guided by the legislation of Ukraine, business customs, and the commonly accepted meaning of the term.

3. Subject of the Agreement

3.1. The Administration provides Users with informational and service-related services for access to the Courtiery Platform, namely:

• access to the functionality for searching and selecting Providers;


• the ability to create Requests and Orders;


• use of secure deals and online payments;


• internal communication through chat;


• storage of Order information, statuses, and interaction history;


• other services provided by the Platform functionality.

3.2. The Administration does not provide legal, accounting, marketing, or other professional services to the Client, unless expressly stated in separate agreements. Such services are provided by the Providers in their own name and under their own responsibility.

3.3. All agreements between the Client and the Provider (including electronic, public, or oral arrangements) are concluded directly between them. The Administration is not a party to such agreements, except for matters related to payment processing, secure deals, and arbitration within this Agreement.

4. Procedure for using the Platform and its functionality

4.1. Request and Order

4.1.1. The Client creates a Request by describing their need. Based on the Request, an Order is created, which may be sent to one or more Providers (automatically or manually, depending on the functionality).

4.1.2. The Provider has the right to accept or reject the Order. Until payment is made (in the case of a secure deal), the Provider has no obligation to actually render the service.

4.1.3. All key arrangements (subject, scope, term, service cost, result format, etc.) must be recorded within the Order (through messages or attached documents). This data may be used in arbitration.

4.2. Payment and secure deal

4.2.1. At the Client’s discretion, settlements with the Provider may be made through the secure deal functionality, whereby the Client makes an Online Payment in favor of the Administration/Platform.

4.2.2. The payment amount is credited to the Online Wallet (account) in the Courtiery system. After the Client confirms the completion of the Order or based on the arbitration result, the corresponding part of the funds is transferred to the Provider minus the Service commission.

4.2.3. The amount of the commission, tariffs, withdrawal procedure, and other financial terms are determined by the Platform tariffs, published at [https://courtiery.com/p/tariffs] (or another page designated by the Administration), and are an integral part of this Offer.

4.2.4. Funds may be returned to the Client’s Online Wallet or to the payment instrument used for the payment, based on arbitration results or otherwise as provided by this Offer, the tariffs, and the legislation of Ukraine.

4.2.5. The Service commission is non-refundable unless expressly provided otherwise by the Administration.

4.3. Withdrawal of funds by the Provider

4.3.1. After the remuneration is credited to the Online Wallet, the Provider has the right to submit a withdrawal request to their bank details.

4.3.2. The сроки for processing the request and withdrawing funds are determined by the Administration and may depend on banks, payment systems, and the operating schedules of financial partners.

4.3.3. The Administration has the right to charge a withdrawal fee in accordance with the current tariffs.

5. Arbitration

5.2. The following are used in arbitration:

• messages exchanged within the Order;


• uploaded files and documents;


• recorded payment terms, deadlines, and stages;


• other data available to the Administration in the system.

5.3. The arbitration decision is made by an authorized representative of the Administration and is binding on the Parties only in relation to the distribution of funds within the Order (transfer to the Provider, full or partial refund to the Client, commission deduction).

5.4. The Administration does not assess the depth of the Provider’s professional actions beyond the submitted materials and bears no responsibility for the final result of the service. Arbitration is aimed solely at fair distribution of funds within a specific Order.

5.5. Further disputes between the Client and the Provider may be resolved directly between them or in court without the Administration being a party to such dispute.

6. Rights and obligations of the Parties

6.1. The Administration has the right to:

• change the terms of the Offer, tariffs, and Platform functionality;


• temporarily or fully suspend access to the Platform for technical maintenance;


• block, restrict, or delete Accounts that violate the Agreement, the Offer, or the law;


• conduct Order arbitration and distribute funds in accordance with this Offer.

6.2. The Administration undertakes to:

• ensure the operation of the Platform within technical capabilities;


• process payments and withdrawals in accordance with tariffs and applicable law;


• consider user requests and complaints within a reasonable period of time.

6.3. The User has the right to:

• use the Platform in accordance with this Offer and the Agreement;


• contact support;


• request a refund in cases предусмотренных by the Offer, tariffs, and the law.

6.4. The User undertakes to:

• comply with this Offer, the User Agreement, the Privacy Policy, and the legislation of Ukraine;


• not publish prohibited content;


• not take actions that may harm the Platform, its reputation, or other Users;


• provide services responsibly (for Providers) and pay for them in good faith (for Clients).

7. Limitation of liability

7.1. The Administration is not liable for:

• the quality, legality, timeliness, or result of services provided by Providers;


• any direct or indirect losses of Clients or Providers related to their interaction on or outside the Platform;


• losses caused by technical failures, cyberattacks, actions of third parties, or force majeure circumstances.

7.2. The Administration does not guarantee uninterrupted operation of the Platform, the absence of errors and failures, or complete security of communication channels and equipment.

7.3. In any case, the Administration’s liability is limited to the amount of the actually paid Service fee/commission for the relevant transaction in respect of which the dispute arose, unless otherwise provided by mandatory provisions of law.

8. Dispute resolution procedure

8.1. All disputes between the User and the Administration shall be resolved through negotiations and pre-trial settlement (by email, via support, etc.).

8.2. If no agreement is reached, the dispute shall be resolved in court in accordance with the legislation of Ukraine at the location of the Administration.

8.3. Disputes between the Client and the Provider regarding settlements within the Platform may be resolved through arbitration provided for by this Offer.

9. Final provisions

9.1. This Offer is effective from the moment of its publication on the Platform until it is withdrawn or replaced by a new version.

9.2. For each User, the Agreement is deemed concluded from the moment the User performs one of the actions defined in clause 1.6 of the Offer and remains effective until the User stops using the Platform and fulfills all financial obligations.

9.3. If any provision of the Agreement is declared invalid, this does not affect the validity of the remaining provisions.

9.4. If the User disagrees with the terms of the Offer or its updated version, the User must stop using the Platform and delete their Account / submit a request for its deletion. Continued use of the Platform means the User agrees to the terms of the current version of the Offer.